Job Title: Collaboration Administrator

Location: Quarrier St Charleston WV 25301 Hybrid

Onsite Requirements:

• Cisco or Avaya
• Microsoft Teams
• Cloud experience

Job Description:

• Summary the Workplace Services Collaboration Administrator provides support of the Workplace Services footprint within the Company Standard enterprise.
• This is an entry level technical role, serving as an administrator to learn and support collaboration systems.
• The Collaboration Administrator will support and maintain collaboration systems and solutions.
• Responsible for basic technical support of teams/project.
• Key to the success of this role is to learn from and support team members within the department, division, and company.
• The Workplace Services Collaboration Administrator provides support of the Workplace Services footprint within the client enterprise.
• This is an entry level technical role, serving as an administrator to learn and support collaboration systems.
• The Collaboration Administrator will support and maintain collaboration systems and solutions.
• Responsible for basic technical support of teams/project. Key to the success of this role is to learn from and support team members within the department, division, and company.

Essential Functions:

• Learn and develop a technical aptitude for technology, as it related to collaboration environments.
• Learn and develop a technical understanding of virtualization and cloud-based collaboration technologies.
• Build an overall technical aptitude for technology and information technology principles.
• Assist others in technical project team(s) both local and remote Develop and provide the ability to serve as Microsoft Teams engineer, as it relates to the end user environment (other co-product owner is AD Governance, as it relates to the Microsoft Tenant footprint and larger scope).
• Develop and provide support for Cisco phone system and endpoints.
• Develop and provide support for Genesys and WebRTC systems.
• Develop and provide the ability to serve as Biscom and Right fax systems Execute the completion of basic tasks and phases of projects and client-based collaboration system support.
• Ensure that deployment standards are met by following solution/project team scope documentation.
• Participate in knowledge transfer from other workplace services associates to enhance one's abilities to complete technical tasks.
• Develop an understanding of technical systems analysis and design.
• Provide feedback with consulting support and technical topics Assist in technical activities leading to the resolution of business applications and technical problems.
• Abide by current client division and department standards Develop an understanding on the effects of company decisions on the systems, including new project charters.
• Ability to be coached, mentored by team members to aid in career development. Develop an understanding in projecting software and hardware requirements and budgets, including review of contracts and associated assets.

Functions:

• Process Request, Incident and Problem tickets as well as participate in support activities Complete basic tasks assigned by other team member that are working with business stakeholders and product vendors to design integrations to desired systems.
• Learn and support new tools, technologies, and processes to continuously improve software and software delivery.
• Process and complete basic project tasks and provide status updates.
• Adhere to client IT principles, High Availability, Least Privilege, Customer Service, etc.
• Gain awareness of current technology trends and compliance regulations. Engage in shared knowledge and provided cross training sessions with other members of the team.
• Perform other duties as assigned.

Knowledge, Skills & Experience:

• This individual will be an entry level administrator around single domain focus as it relates to Phone systems, Faxing, Microsoft Teams, WebRTC, virtualization, cloud technologies, IT processes and regulatory compliance.
• They will be working proactively to participate in the support of customer facing solutions to enable and protect our organization and reputation.
• 3 years of IT experience preferred.
• Associate degree with a major in computer information systems or engineering.
• General understanding in deployment and implementation project teams procedures.
• Highly motivated and ambitious, excellent communication skills, creative & critical thinker.
• General IT engineering understanding, such as operating systems, Fax Solutions, servers, virtualization, cloud technologies (SaaS, IaaS, PaaS).
• General understanding of designing, testing, and deploying enterprise applications for production and other environments.
• Basic understanding of collaboration products, Microsoft Teams, Cisco Call Manager, Genesys and WebRTC.
• Effective customer service skills, including active listening, conflict resolution, decision making, and negotiation.
• Effective verbal, phone, written, and interpersonal communication skills.
• Quick to adapt and eager to learn Able to lift 40 pounds and perform physical tasks related to moving and installing technology related equipment.
• Ability to work overtime as needed.
• Basic technical, analytical, and troubleshooting skill.